3 months' notice but no interpreter from Capita
Desperate/last minute call by a Welsh County (Family) Court today to appear tomorrow and Friday. Capita, having had THREE months' notice, failed to supply an intepreter. It only became apparent today, on the first day of the hearing. The Judge was furious and fed up; gave authorisation to retain services of NRPSI outside the Framework Agreement.
I accepted on the National Agreement Rates/Terms & Conditions.
Nice job, Capita!