The Oldham surgery where doctors rely on people in the waiting room to do their translation
Doctors at an Oldham surgery placed into special measures by inspectors are relying on people in the waiting room to translate for other patients. The Care Quality Commission say Greenbank Surgery in Glodwick has a high number of patients who don’t speak English as a first language, and that interpreters who speak Urdu and Punjabi are needed frequently. However, an inspection of the surgery, which is in Barley Clough Medical Centre, found that formal interpreters were not being used, and instead staff were relying on relatives or other patients who were in the waiting room to provide the service. It also said that despite the high number of patients who don’t speak English, all information in the waiting room was only in English.
These were just some of a catalogue of failings that resulted in Greenbank being placed into special measures.
The CQC rated it ‘inadequate’ overall and have warned it will be shut down if improvements are not made within the next six months.
Inspectors also discovered that staff, including GP partners, were not always clear about the reporting and sharing of incidents, near misses and concerns.
Surgery bosses also failed to carry out appropriate recruitment checks on staff, including a practice nurse who was employed without an up to date Disclosure and Barring Service check.
England’s deputy chief inspector of General Practice says the surgery will not improve without external support.
Dr Janet Williamson said it is ‘unacceptable’ that patients aren’t getting the high quality care they are entitled to.
She added: “We found there were no systems and processes in place to keep patients safe, for example appropriate recruitment checks on staff had not been undertaken before they started working at Greenbank.
“We were also very concerned that not all staff, including GP partners, were clear about the reporting and sharing of incidents, near misses or concerns. This meant that Greenbank Surgery wasn’t taking the opportunity to learn from mistakes so the service was not continuously improving.
“I do not believe that the practice is likely to resolve its challenges without external support. This is why we are placing the practice into special measures.”
The M.E.N. has attempted to contact Greenbank Surgery.